Q: How long does order processing take?

A: All orders are processed within 1 to 3 business days after payment confirmation, excluding weekends and public holidays. For more details, please see our Shipping Policy.

Q: What are your delivery times?

A: Once your order has been processed and shipped, standard delivery takes between 7 to 14 business days, depending on your location. You’ll receive a tracking number as soon as your order is dispatched. Delivery times may vary due to customs clearance, logistics delays, or local courier handling. For full details, visit our Shipping Policy.

Q: Do you offer free shipping?

A: Yes, we offer free shipping on all orders, regardless of location. Any duties, taxes or fees charged by customs or local authorities remain the customer’s responsibility. See our Shipping Policy for more information.

Q: Can I return an item?

A: Yes, you have 14 days from the delivery date to return an unused item in its original packaging, with tags and proof of purchase. Please refer to our Return & Refund Policy for full details.

Q: When will I receive my refund?

A: Once we’ve received and inspected your return, your refund will be processed within 10 business days to your original payment method. It may take additional time for your bank or credit card provider to post the refund.

Q: Are your products reliable?

A: Each product undergoes internal quality checks to ensure durability and consistent performance. If you encounter any manufacturing defect, please contact our customer service for assistance.

Q: How do I choose the right size for your gear?

A: A detailed size guide with standard measurements is available on every product page. For personalized advice, feel free to reach out to our customer service team.

Q: What payment methods do you accept?

A: We accept all major credit cards, debit cards and PayPal. Payments are processed through PCI DSS compliant gateways to ensure a reliable transaction. For more information, please visit our payment options page.

Q: Are my payments secure?

A: All transactions are encrypted using industry standard SSL and handled by PCI DSS certified providers to protect your personal and financial information.

Q: How can I contact you?

A: You can reach us by email at contact@thepeaktrail.com, by phone at +1 929 368 5004, or via our Contact Form. Our team will respond within 24 to 48 hours.

Q: What are your support hours?

A: Our customer service is available Monday through Friday from 9 AM to 6 PM local time. You can submit inquiries at any time via the Contact Form, and we will get back to you as soon as possible.