Frequently Asked Questions

We offer outdoor apparel, backpacks, shoes, chairs and tables. We ship only within the United Kingdom.

Yes. We ship only within the United Kingdom and shipping is free on all orders. No delivery or handling fees. See our Shipping Policy for more information.

Visit thepeaktrail.com, select your items, add them to your cart and complete checkout.

Credit cards (Visa, Mastercard, American Express), PayPal etc. See details

Go to our order tracking page or check the shipping confirmation email for your tracking number.

We process orders within 1 to 2 business days and ship with tracked delivery. Standard shipping is free and typically arrives within 5 to 12 business days after processing. This applies only to the United Kingdom. More details

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Yes, we offer free returns within the United Kingdom. If your item doesn’t meet your expectations or you simply wish to return it, you can do so within 30 days of delivery, completely free of charge. No fees, no hidden costs. Details

Contact us within two hours via our contact form or by email at contact@thepeaktrail.com.

You have 30 days from the day after delivery to notify us of a return. Items must be unused, with original tags and packaging, and include proof of purchase. Details

For incorrect or defective items, contact us within 30 days for a free exchange. If you ordered the wrong size, please follow the return process and place a new order for the correct size.

We collect only the data needed to process your orders and provide customer support. Learn more in our Privacy Policy.

Click 'Log in' then 'Create account' at the top right of our site and fill out the form.

Sign up for our newsletter when you create an account to receive promo codes.

The PeakTrail (THE PEAKTRAIL) is a U.S.-registered company (Business ID: 0008025375, EIN: 98-1856793). Our headquarters is located at 1209 Mountain Road Place Northeast, Albuquerque, New Mexico 87110, United States. We also maintain a UK mailing office at Office 1147WI, 182-184 High Street North, East Ham, London E6 2JA, United Kingdom. Visit our Legal Notice for full details.

UK mailing office:

Phone: +44 20 3432 1896

Address: Office 1147WI, 182-184 High Street North, East Ham, London E6 2JA, United Kingdom

US Headquarters:

Phone: +1 929 368 5004

Address: 1209 Mountain Road Place Northeast, Albuquerque, New Mexico 87110, United States

Email: contact@thepeaktrail.com

Contact form: Open the contact form

Opening Hours: Monday to Friday 9:00 AM to 5:00 PM (MST/GMT)